Refund, Return & Cancellation Policy
Order Cancellation
Orders may be cancelled before shipment by contacting our support team.
Once an order has been shipped, cancellation may not be possible.
Return Eligibility
Products may be returned only if:
An incorrect item was delivered
The product arrived damaged or defective
The product received is significantly different from its description on meranaman.com
Return requests must be raised within 7–14 days of delivery, depending on the product category and eligibility confirmation.
Non-Returnable Items
The following items are not eligible for return or refund unless they are damaged or defective upon delivery:
Personalized or custom-made products
Perishable goods
Hygiene-sensitive items
Digital products or downloadable content
Return Process
To initiate a return:
Contact us at support@meranaman.com
Provide your order number and clear photographs/videos of the product issue
Await return approval and instructions from our support team
Returns sent without authorization may not be accepted.
Refunds
Once the returned product is received and inspected, we will notify you regarding approval or rejection of the refund.
Approved refunds will be processed within 5–10 business days.
Refunds will be credited to the original payment method via Razorpay or applicable banking channels.
Shipping Charges
Original shipping charges are generally non-refundable, except in cases where:
The product delivered was incorrect
The product was defective or damaged due to our error
Exchange Policy
Eligible products may be exchanged subject to stock availability at the time of request approval.
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